Log in to Online Banking

If you need help resetting your memorable word and passcode, you can find out how or watch our video.

If you tick the 'remember me' box, your details will only be retained on the device you're using at the time. That's why we don't recommend you do so on any public or shared devices. This means you don't need to worry about anyone else seeing the details. Even if they do, there isn't enough information there for anyone to access your accounts in Online Banking or any other way. If you want to save your details, you need to make sure you've switched cookies on for your browser – that's how the information is stored.

To check how our services are running and see our planned maintenance, head to status.uk.barclays or type ‘status.barclays’ into your browser.

If you're having problems logging in to Online Banking, you may need to clear your internet browser's cache or update the browser. Below is a guide to clearing the cache for the most common browsers. You can also find the information in your browser's 'help' section. PC users: Internet Explorer (IE) – press Ctrl, Shift and Delete together, then select 'temporary internet files' and click 'delete' Chrome – press Ctrl, Shift and Delete together. In the 'clear browsing data window', select 'cached images and files' only, then click 'clear browsing data' Firefox – press Ctrl, Shift and Delete together, then select 'clear recent history', select 'cache' only within 'details', then click 'clear now' Safari – press Ctrl, Alt and the letter E together, then select 'empty' Mac users: Chrome – Cmd, Shift and the letter R together Firefox – Cmd, Shift and the letter R together Safari – Cmd, Alt button and the letter E together To update your browser, please check your browser's help section.

If you haven't logged in to the app, tap the 'PINsentry' button in the top left-hand corner of the log-in screen. If you're already logged in, tap the menu icon in the top left-hand corner and then select 'Mobile PINsentry' from the list. Once you're on the Mobile PINsentry page, select 'Identify' and follow the on-screen instructions. Watch our video to find out how to use Mobile PINsentry at www.barclays.co.uk/help/mobile-banking/pinsentry/info/